Return window
7 days
Return policy
BiocharVN provides transparent and fast returns for eligible cases.
Maximum refund
100%
Response time
24h
Eligible return cases
- Product defects from manufacturing or not matching published description.
- Shipping damage (with evidence at delivery time).
- Wrong item delivered or missing quantity compared to order.
Non-eligible cases
- Product already used or improperly stored.
- Exceeded return window under this policy.
- No valid order information for verification.
Return process
- Submit request via contact page or hotline with order ID and reason.
- Support team verifies and responds within 24 business hours.
- If eligible, you ship the item to the instructed return address.
- Refund/replacement is processed based on physical inspection results.