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Quick answers for products, orders, and support policies.
Frequently asked questions
What is biochar and what are its benefits?
Biochar is a carbon-rich material made from biomass via pyrolysis. In soil, it improves water retention, soil structure, and microbial activity.
How much biochar should I use?
A common ratio is 5-20% of growing media volume or crop-specific recommendations. Pre-mixing with compost usually provides better results.
How long does shipping take?
Urban delivery is usually 1-2 business days; other provinces are typically 3-5 business days depending on location.
Do you support returns?
Yes. Please review the Return policy page for eligibility and process details.